Frequently Asked Questions

System requirements for running a live or pre-recorded webinar:
- PC-based attendees
Required: Windows 2000, XP Home, XP Pro, 2003 Server, Vista

- Macintosh-based attendees
Required: Mac OS X 10.3.9 (Panther) or newer

System requirements for ‘Listen on-Demand’ or ‘Pre-recorded’ webinars:

Meeting recordings are ready for viewing with Windows Media Player 9 or higher, immediately after leaving or ending a meeting.
To play the meeting recording, viewers must have GoToMeeting/GoToWebinar or the G2M2 video codec installed on their computer.
The G2M2 video codec is available to download for free at: http://www.gotomeeting.com/codec.

What are ‘Listen on-Demand’ webinars?
Listen on-Demand webinars are pre-recorded webinar classes that are available in playback mode at all times. To listen to a pre-recorded webinar class click the GoToWebinar link provided to register and download the G2M2 decoder (CODEC) which is required for playback. The G2M2 video codec is available to download for free at: http://www.gotomeeting.com/codec.

When I play a pre-recorded webinar, it pauses at start-up or in the middle of the lesson. Is there something I can do to fix this?
Yes. If you experience a pause in the playback of a pre-recorded webinar or (listen on-demand webinar), this is a known problem with Windows Media Player, to fix this you should rewind the recording by pushing the seek directional button to the left to rewind the recording to bypass the pause point. By rewinding the recording a few seconds this should fix the pause or delay during playback mode.

See the example below: The seek button is circled in RED on the Windows Media Player below.

Another way to correct the error is to upgrade to the latest Windows Media Player. You should run Windows Media Player 9 or higher at a minimum.

When I attempt to load a Listen On Demand course, nothing happens.

We are regularly updating our courses. Due to cache settings, you may be attempting to access an old version of the website. If you will clear your cache, your settings will update and should eliminate this issue. See instructions below:

Clearing Cache

1. Open your internet browser, select Tools on the toolbar

2. Select Internet Options

3. In the Browsing History section, select Deleting...

4. Select Delect Files for Temporary Internet Files & Cookies only

5. Select Close, Select OK

6. Close internet browser and open a new Internet session